You don’t need to know the right hospital, treatment path, or health-check package before you contact us. Tell Xiaoyue what you’re trying to arrange, and she’ll help you work out the practical next step.
When you contact China Care, you’re talking to Xiaoyue directly. She helps international visitors figure out where to start, what needs to be arranged, and what information may be useful next. The medical decisions are made by the treating hospital and specialists.
Either is fine. Start with the part you’re stuck on, and we’ll work out the practical next step from there.
Tell us what you’re looking for, where you’d like to go, and when you’re hoping to travel. China Care can help you understand the practical options and how to approach the hospital.
The treating hospital and specialist decide whether they can review or accept a case.
Request a Hospital AppointmentTell us where you’ll be in China, when you’re travelling, and what you’d like to check. We can help you look through the available partner packages and work out what makes sense for your trip. If a standard package doesn’t seem right for what you need, Xiaoyue can also talk through whether an independent hospital may be a better place to start.
For partner packages, we confirm the centre, date, package, price, and booking details before payment. If an independent-hospital arrangement is needed, Xiaoyue will explain the likely next step before any formal coordination begins.
Plan a Health CheckStart with the diagnosis, treatment history, where you’re currently receiving care, and what you’re hoping to understand. If the case needs more detailed coordination, we’ll explain what information and service would be needed.
This is not a medical opinion, treatment recommendation, or confirmation of eligibility.
Discuss a Medical CaseIf you already have a hospital, doctor, or appointment in mind, China Care can help with the practical side — communication, appointment coordination, documents, and agreed on-site support.
The exact support, written scope, and fee are agreed before work begins.
See Support OptionsStart with a few sentences about what you’re trying to arrange. You don’t need to have everything figured out.
Xiaoyue will help you understand the practical next step and whether China Care can actually help.
If you’d like China Care to take the next step — such as contacting a hospital or arranging a more individual health check — Xiaoyue will explain what she can do, what it is likely to involve, and the fee before you decide.
The treating hospital and specialists decide case acceptance, clinical suitability, treatment, admission, and medical charges.
Start with what you know. A short summary is enough. If something else would help with the next step, Xiaoyue will tell you.
A few basics are enough to start.
Tell us a little about your trip and what you’d like to get checked. You don’t need to know the name of a package before you ask.
For urgent symptoms or emergency care: contact local emergency services or your treating medical team immediately. China Care does not provide emergency medical care.
You can start with a simple question. If you need more help after that, we’ll explain what the next step involves.
No. Your first conversation with Xiaoyue is free. It is simply a chance to understand what you’re trying to arrange and whether China Care is the right fit. If you need a formal coordination service, we’ll explain the scope and fee before you decide.
No. Start with a short summary and tell Xiaoyue what reports you already have. If more information is needed for an agreed hospital or facility review, she’ll tell you what would be useful.
No. China Care provides practical healthcare coordination, not medical advice. The treating hospital and specialists decide diagnosis, treatment suitability, treatment options, and medical risk.
Case Coordination is a paid service for complex cases where you need help organising information and approaching suitable hospitals or facilities. The exact scope is explained before you decide. It is not a medical opinion or a guarantee that a hospital will accept the case.
Most new enquiries receive a personal reply within one working day. More complex enquiries that involve reviewing a larger amount of information may take longer.
No. China Care does not arrange visa applications or issue invitation letters. Visa requirements and entry decisions are determined by the relevant authorities and should be confirmed with the appropriate embassy, visa centre, or immigration authority.
Start by telling Xiaoyue what you’d like to check, where you’ll be in China, and when you’re travelling. She can help you look at the available partner packages and explain what they include.
If none of those look suitable, she can discuss whether it makes sense to approach an independent hospital for a more individual arrangement. The hospital decides what tests it can offer, how the visit would work, and the price. If you decide you’d like China Care to coordinate that next step, Xiaoyue will explain the work involved, timing, and quoted service fee before anything begins.
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