Speak with Xiaoyue directly

Let’s talk about care in China.

You do not need to know which hospital, treatment path, or health-check package to choose. Start with a short description of what is difficult, and China Care will explain the practical next step.

Xiaoyue PengFounder and healthcare coordinator

When you contact China Care, you speak with Xiaoyue directly. Her role is non-clinical coordination: helping you understand practical options, communication, and agreed next steps. Hospitals and specialists make clinical decisions.

Start a Free Chat How Fees Work

First conversation freeNo need to send every record nowTreatment payments go directly to hospitals

First conversation freeAsk a practical question before deciding whether a formal coordination service is useful.

Start with the basicsA short description is enough for the first conversation. You do not need to send all records at once.

Hospitals decide medical mattersClinical suitability, treatment, and hospital costs are confirmed by the treating institution.

Scope and fees firstChina Care confirms the service scope and fee in writing before formal coordination begins.

What we help solve

You do not need to navigate China’s healthcare system alone.

Choose the situation that sounds most like yours. Each route starts with a clear question, rather than a promise that China Care can decide the medical answer.

Hospital or specialist

I don’t know which hospital or specialist to contact.

China Care can help clarify practical hospital options based on your stated need, available information, location, timing, and international-patient process.

The treating hospital and specialist decide whether they can review or accept a case.

Request a Hospital Appointment

Health check

I want a health check in China, but I don’t know what to book.

China Care can help you compare real, published health-check packages by city, travel timing, priorities, and the tests available at that centre.

Displayed China Care partner-package rates are arranged in advance. China Care confirms the current centre, date, package/version, availability, published rate and booking details before payment. Advance payment is required to secure the confirmed partner package, and China Care collects the payment directly.

Plan a Health Check

Complex medical case

I’m considering China for treatment, but I don’t know if it is realistic.

Start by describing your diagnosis, treatment history, current country, and what you hope to understand. China Care can explain whether Case Coordination may be the practical next step.

This is not a medical opinion, treatment recommendation, or confirmation of eligibility.

Discuss a Medical Case

Appointments and communication

I’m worried about appointments and communication in China.

If you already have a hospital or appointment in mind, China Care can explain whether Hospital Access or In-Person Consultation Support is appropriate.

The exact support, written scope, and fee are agreed before work begins.

See Support Options

What happens next

A clear route from your first message to agreed coordination.

Tell Xiaoyue what you need

Start with a short description. You do not need to know the exact hospital, service, or package before contacting us.

Free first conversation

China Care explains the practical next step. This conversation does not decide diagnosis, treatment, or hospital eligibility.

Formal coordination, if you choose it

If a defined service is appropriate, the scope, fee, timing, and separate third-party costs are confirmed in writing before coordination starts.

Hospital confirmation

The treating hospital and specialist confirm whether they can review or accept a case, along with all clinical decisions and hospital charges.

Clear responsibilities

What China Care can help with — and what the hospital decides.

China Care can help with

Understanding practical coordination options
Agreed hospital or facility outreach and appointment coordination
Organising records and agreed document support
Explaining service scope, fees, and next steps before work begins

The treating hospital decides

Whether it can review or accept a case
Clinical suitability, treatment eligibility, and medical risk
Treatment plan, timing, admission, and hospital charges
Whether a research or clinical-trial route is open and appropriate

Before you contact us

Helpful to have — not required.

Start with what you know. If more information is useful, Xiaoyue will explain what to prepare for the next stage.

For treatment or complex cases

A short summary is enough to begin.

Main diagnosis and what you hope to understand
Current country and possible travel window
Previous treatment history, if relevant
Whether recent key reports are available

For health checks

Focus on your visit and priorities.

Preferred city and travel window
Health priorities or areas of concern
Approximate budget, if you want package guidance
Whether you already have a centre or package in mind

For urgent symptoms or emergency care: contact local emergency services or your treating medical team immediately. China Care does not provide emergency medical care.

Common questions

Before you reach out.

You can also ask Xiaoyue a short question on WhatsApp before deciding whether you need a formal service.

Do I need to pay before contacting China Care?

No. Your first conversation with Xiaoyue is free. If a formal coordination service may be useful, China Care explains the scope and applicable fee in writing before you decide whether to proceed.

What is Case Coordination?

Case Coordination is for a complex case when you first need help deciding which hospitals or facilities are worth approaching. It includes record organisation, matching and outreach to up to two agreed institutions, and a practical next-step summary within the agreed scope. It is not a medical opinion or a guarantee of hospital acceptance.

Who decides whether I am suitable for treatment?

The treating hospital and specialist decide whether they can review or accept a case, and they make clinical eligibility, treatment, admission, risk, and hospital-cost decisions. China Care coordinates agreed access and communication.

Do you arrange visas or invitation letters?

No. China Care does not arrange visa applications or issue invitation letters. Visa requirements and entry decisions are determined by the relevant authorities and should be confirmed with the appropriate embassy, visa centre, or immigration authority.

Do I need to send every medical record right away?

No. Start with a short description and tell Xiaoyue whether you have recent reports available. She can explain which records may be useful before you share more for an agreed hospital or facility review.

How quickly will I hear back?

Most new enquiries receive a personal reply within one working day. Complex medical-record reviews may take 24–72 hours.

How do health-check partner-package bookings work?

A displayed China Care partner-package rate is arranged in advance through China Care. China Care first confirms the current centre, date, package/version, availability, published rate and booking details. Advance payment is then required to secure the confirmed partner package, and China Care collects the payment directly.

Corporate and partnerships

For HR wellness programmes, group health checks, referral partnerships, or AI healthcare introductions.

View Partnership Options