Xiaoyue Peng, Founder and healthcare coordinator
China Care helps international patients understand practical options, organise agreed communication and appointments, and clarify next steps before formal coordination begins. It is not a hospital, clinic, or medical provider.
China Care grew from seeing how difficult it can be for an international patient or family to understand a foreign hospital system from far away. The practical questions are often simple but urgent: who can be contacted, what information is needed, what needs to be confirmed before travel, and who decides what.
Xiaoyue Peng has lived and worked across China, Sweden, Singapore, Macau, and Hong Kong. Her role is non-clinical coordination. She helps visitors prepare practical questions, organise agreed information, and understand the next administrative step while treating hospitals and specialists make medical decisions.
When a service needs to move beyond a first conversation, China Care sets out the written scope, fee, timing, and any separate third-party costs before formal coordination begins.
Tell China Care what you are trying to arrange. A short description is enough to start.
China Care explains whether a health-check booking, Hospital Access, Case Coordination, In-Person Support, or another defined service may fit.
Before formal coordination, you receive the service scope, fee, payment timing, and any separate third-party costs.
Treating hospitals and specialists decide case acceptance, clinical suitability, treatment, and hospital medical charges.
This separation helps clients understand who is being paid for what before formal work starts.
China Care has defined service fees. Invoices are issued in HKD, with written scope and payment timing confirmed before formal coordination begins.
The treating institution confirms and collects its own consultation, test, admission, treatment, medication, and other medical charges directly.
For participating health-check centres, the published package rate is paid to China Care to secure booking. Travel, accommodation, insurance, and other third-party costs are confirmed separately.
Start with a first conversation. China Care will explain the practical next step and, if formal coordination may help, what needs to be confirmed before work begins.