Frequently Asked Questions

China’s top oncology and cardiology centres treat more patients annually than most Western institutions — which translates directly into surgical volume and clinical experience. The hospitals in our network are ISO-certified, internationally accredited where applicable, and equipped with the same Siemens, GE, and Varian machines used in Germany or Singapore. We only recommend hospitals we have visited in person.

We charge a fixed coordination fee: USD 2,000 for cancer surgery, radiotherapy, or chemotherapy; USD 3,500 for CAR-T cell therapy or bone marrow transplant. Treatment cost is quoted directly by the hospital and shown as a separate line item — we never add to it, inflate it, or mark it up. No payment is required until you decide to proceed.

No. Xiaoyue attends key consultations with you as interpreter and patient advocate. All cost estimates, treatment summaries, and discharge documentation are provided in English. Our partner hospitals all have international patient departments with English-speaking staff for day-to-day communication during your stay.

Case review: 24–72 hours. Hospital matching and proxy consultation: 3–7 days. Chinese medical visa processing: 10–15 business days. Treatment start: typically 4–6 weeks after first contact for planned cases. For urgent oncology cases, we have managed the full process in under three weeks.

We will tell you directly. We have declined to take on cases where the patient’s best option was closer to home — and we will do the same for yours. Our long-term reputation depends on honest advice, not on filling hospital beds. The initial case review is always free and carries no obligation.

You receive a complete English discharge summary including DICOM imaging files and a follow-up protocol your home physician can act on. Xiaoyue remains available for 90 days after discharge for any questions, and can coordinate remote follow-up consultations with the treating team if needed.